NYSAED.com is committed to your shopping satisfaction. If NYSAED.com Products makes an error with your order, or you receive defective or damaged merchandise, please call us at 1-866-405-6211 immediately. If you ordered the incorrect item or need to return an item for other reasons, our no nonsense 30-day return policy is as follows:

1. You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 1-866-405-6212 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on a piece of paper and place it in the box or boxes to be returned so we'll know how to process your refund. Items returned to us without an RMA will incur a 15% restocking fee. Returns beyond 30 days will not be accepted.
2. All items purchased from NYSAED.com Products may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, and DVDs. If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.
3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. NYSAED.com is not responsible for customer returns that are lost or damaged during shipping.
4. Items not purchased from the NYSAED.com may not be returned to NYSAED.com Products.